Accounts receivable representatives help customers manage their accounts and provide custom payment plans to help connect budgetary and service interval needs for individual customers. Friendly approaches and creative solutions keep the department in line with daily and monthly goals.
Accounts payable representatives work closely with direct and indirect vendors to manage accounts, JIT shipping, discounts and relationships with organizations and individuals within those organizations. Accounts payable reps play a key role in inventory management as they monitor supplies on hand and keep products available and fresh.
Customer service representatives may be the most frequent point of contact for many customers. They must represent the company as well as the other departments providing services to customers. Customer service reps have a cheery personality and enjoy helping people find solutions and put them in place. They work with a tight knit team to cover the ebbs and flows of call volume, paper work, data entry and analysis.
Scheduling & Routing
Scheduling and routing specialists manage fluctuating needs for technicians in various parts of the company. They must maximize efficiency among gas consumption, product usage, technician time, and customer schedules. These specialists balance time among short-term daily and weekly planning as well as long-term monthly and annual planning.